About Us

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Since 1988 the Boot-Boy Footwear Cleaner has been manufactured and sold by Boot-Boy Industries Inc. All orders are shipped EXW from our headquarters at #160, 3001 Buckingham Drive, Sherwood Park, Alberta, T8H 0X5 Canada.

To purchase Boot-Boy products within United States and Mexico, please contact Uline at 1-800-295-5510.
To purchase Boot-Boy products within Quebec, please contact Les Produits Sanitaires Lépine at 1-418-545-0794.
 
If you have any questions please call us toll-free: 1-800-661-2492. 
If you are outside our current online shipping zones, please email [email protected].
 

Hours of Operation

MONDAY - THURSDAY

BY APPOINTMENT ONLY

 

Currency & Payment

All prices are in CAD. Online, we currently accept Visa, MasterCard and American Express as forms of payment. You can always call our office direct at 1-800-661-2492 to place an order over the phone. We would be happy to assist you.
 
 
Online Shopping
 
Online Order Delivery Methods
We ship within Canada using primarily Purolator or Loomis. Larger shipments would be shipped via LTL Trucking.
 
Online Order Delivery Standards
We typically ship most orders within 1 to 2 business days of order and payment receipt, with the exception of national, provincial holidays and/or if we are experiencing higher than normal demand.
 
Once the order leaves our warehouse, you can expect it to arrive within the following approximate time frame:
 
*Please Note: For all international orders, customers are responsible for paying all customs, duties and brokerage fees at the time of delivery. Boot-Boy cannot determine in advance what these fees will be. For more information, please contact your local customs office. 
 
Western Canada - 3 to 5 business days
Eastern Canada - 5 to 7 business days
Atlantic Canada - 7 to 11 business days 
 
 
Return/Exchange Policy
 
Incorrect Item Delivered
If we deliver the wrong item to you, please call us toll-free at 1-800-661-2492 or email [email protected] and we will arrange to deliver the correct item.
 
What You Can Return/Exchange
If you purchase an item that you did not intend or that you are not satisfied with, please contact us at 1-800-661-2492 or [email protected] for resolution options.

 

Warranty Information
At Boot-Boy Industries Inc, we aim for 100% customer satisfaction. All of our products are guaranteed against manufacturer's defects for a period of one year from the date of purchase. The warranty does not include damage due to product misuse or abuse. Even if one year has elapsed, we offer repair services and replacement parts  at very competitive prices. Please contact us for further details.
 

Contact Information
Boot-Boy Industries Inc.
#160, 3001 Buckingham Drive
Sherwood Park, Alberta
T8H 0X5


Toll Free: 1-800-661-2492
Tel: 780-425-8646
Fax: 780-425-9555

[email protected]

 
Privacy Policy
Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
 
*Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc. when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.
 
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
 
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
 
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.                                                                                              

If you have any questions, concerns or comments about our privacy policy you may contact us using the information below:

Toll-Free Phone: 1-800-661-2492

We reserve the right to make changes to this policy. Any changes to this policy will be posted. 

 
Security
We use Secure Socket Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand or right-hand corner of your browser window after you access our secure server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https." The "s" indicates you are in a secure area employing SSL. 

Making a credit card purchase is just as safe on our website as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling us toll-free at 1-800-661-2492. One of our customer service associates will be happy to assist you.